Prophet River Firearms

Hi! This is our privacy policy and, if you landed here, it means that you want to learn how we
process your personal data at Prophet River Firearms and how we protect your privacy. We won’t let you down.

Prophet River Firearms
5012-50th ave
Lloydminster, AB, T9V 0W7, Canada

E-mail: Questions@prophetriver.com
Telephone:780-875-0575
Fax:  780-875-0557

Full Contact info can be found on our Contact Page Here.

Prophet River site usage.

Our Site is powered by the BigCommerce platform.

Essential information we collect

In operating our store, it is essential for us to capture some information about your device, such as your IP address and information related to your visit when you browse our store. For example, this might include time-stamp, the last page or product you visited, the indication that you logged in.

We do that in order to:
● remember who you are after you log in so that you do not need to authenticate at each click;
● monitor if our website is running with the high performance we are dedicated to providing;
● let you browse between products without having to start back from the home page at each click;
● remember if you put something in your shopping cart before you decide to checkout; and
● control that your data is processed securely.

We call the information mentioned above “essential information” and we collect it through the use of cookies. Cookies are small text files that most websites uses. A website places cookies in the web browser and then reads the information collected through the cookies every time the user performs an action. We use cookies. Without enabling this mechanism and this kind of cookies (first-party cookies), we could not provide you with the smooth experience that you expect while you are navigating.

Order information you expressly provide

If you buy something from our store, we will need more specific information about you. To fully process your order and ship the merchandise you selected, we need your personal data such as your first and last name, your email address and your shipping and billing address. We also use your contact and order information to send you communication related to the processing of your order. We will ask you to provide this information in our “checkout page” before letting you finalize your purchase with the payment.

Accounts

You can sign up for an account if you’d like. This will make us happy because it confirms your interest in our store. It should also make you happy because we will remember your information and, when you decide to buy our products, you do not have to provide all of your information over again -- you just have to log-in.

Personalization

We also use some specific information related to your visit, such as the timestamp of your visit, the page or the product you viewed, where you are coming from (if you came to our store because you clicked on an advertisement or you just opened our direct link). This is very similar to the “essential information,” but we use it to provide you with a personalized experience. The information on your visit provides us with insights on your interests and allows us to send you relevant communications. We capture this information through cookies, called a "beacon," that we allow you to block.

Gift Cards.

Prophet River Firearms has custom Gift cards provided via Ackroo.  When a gift card is bought from our store we register the customers contact data to the card number.  Ackroo does not have any order details other then the order number.  When a card is used for an order, we put the order number into the transaction log for that card.

Ackroos Privacy Policy can be found here.

How do we process your information?

We use an external provider to run our store, ​BigCommerce​. BigCommerce is based in the US and is a participant in the EU-US Privacy Shield Framework and committed to providing best-in-class service and data protection. You can check its participation in the Privacy Shield ​here​ on the official site of The International Trade Administration (ITA), U.S. Department of Commerce. 

Through BigCommerce, we also use other, highly specialized external providers to provide the
most competitive services.

● Payment: ​Our store is PCI-DSS compliant (a very strict industry standard with requirements for the security of credit card information), but we want to use accredited companies to process your credit card information. ​ Our Payment processing is provided by Wincave, Elavon & Moneris.
● Shipping: ​We integrate with Canada Post to fulfill most orders.  For items that can't ship via Canada Post we use Shiptime.

Wincave Privacy policy - Elavon Privacy policy - Moneris Privacy policy

Canada Post Privacy policy - ShipTime Privacy policy

Each Company only receives the info they need to provide the service requested.

Partnering with highly specialized external companies allows us to focus on what we do best:
selling great products.

Newsletter.

Mailchimp is an online marketing platform and is used to process some customer data.
Check out our Newsletter Info / Signup / Preferences page for details on how it works.

We follow Canadian law requirements in regards to spam and email.  This is a higher standard than most of the world.

Mailchimps Privacy Policy can be found here.

How long do we keep your data?

We keep your data for as long as you have an account with us. We also keep some data for security investigation. Most importantly, we have specific obligations for fraud detection and tax reasons. Therefore, we might need to retain certain data even if you ask to delete it. ​

Do we have any legal obligations when handling your data?

Many. We might need to share your personal information to comply with applicable legal obligations.