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Shipping Delays

A few notes regarding shipping times in Covid and holiday season....

Thank you all for your numerous orders.  We greatly appreciate that you have chosen us as your full service firearm and accessory store of choice.  When placing your next order please do keep in mind that we are in the midst of a pandemic and also we are now into the holiday season.  Because of this, shipping times out to your location may be longer than what you are used to.

We take pride in our speed of processing orders and we are keeping up with the current increased demand.  Most all orders will ship out from our location on the same day or next day as you are used to seeing when ordering from us.  If placing an order on the weekend please allow two business days for your order to ship out.  When your parcel leaves our warehouse, you will receive tracking info in your email so that you can monitor the progress to your location.

It is at this point that some of our customers are experiencing delays and issues.  Canada Post and the various other carriers are all experiencing a heavy workload and the delivery of parcels has been slow and beyond expected normal times.  Please do not call us with complaints about a parcel not being delivered on time or sitting in one storage location and not moving after it has left our hands.  Though we do feel for your situation, the ability of the carrier to deliver the parcel by an expected date is out of our control. However, If for some reason you do not have your tracking number to be able to monitor the shipment, then we can for sure provide that for you so that you can contact the carrier directly.

We are hopeful that with putting this notice out that it will relieve some of the emails and calls that we are receiving and allow us to better be able to continue the level of service you have come to expect from us.  Merry Christmas to all and thankyou for your continued support!

The team at Prophet River.